Tely User Community
Submit a request
Check your existing requests
What is included in the telyHD Base Edition?
What is included in the telyHD Pro?
telyHD System Requirements
Recommended Audio Solutions
Positioning Your telyHD
Installing Your telyHD
telyHD Initial Software Configuration - Guided Setup
telyHD Initial Software Configuration - Guided Setup - v4.6
Blue Jeans Network
Using the Tely Endpoint Device API
telyShare - Wireless Content Sharing
SmartRemote App - telyHD Remote Control from your Smartphone
Frequently Asked Questions
What is the current status of telyCloud Service?
Skype Sign Out after Software Update
Is the telyHD Pro interoperable with Skype for Business?
Using the System
Which video conference systems can telyHD Pro connect to with SIP?
How do I power cycle the telyHD?
How do I log into Skype on telyHD using my Microsoft or new Skype account?
System Set Up and Configuration
Should I attach telyHD to my TV or AV system?
Can I use my existing Skype account?
USB Debug Logging
Submit a Support Request
Network Connectivity Issues
telyHD Can’t Access the Internet – Wired Ethernet
telyHD Can’t Access the Internet – WiFi
Proxy Server Support
Remote Control is not working
Stuck at "Starting telyHD" Screen
Call Quality Issues
Call connects but Audio and Video is only working in one direction
Improving the Camera Image